Postage, Shipping & Returns Policy

Now for the boring, but important stuff!

All prices within The Silver Bubble site are given in pounds Sterling (£).

Post & packaging will be at additional cost to the customer and is dependent on the weight of the item.  All our items are sent first class, signed for, unless by special request and additional payment.

The items will be posted once the payment for the item and postage has been received and confirmed as cleared in full.

Small items will be dispatched as soon as possible, usually within 2-10 working days, depending on stock and availability, however please allow 1-4 weeks for larger/personalised pieces unless otherwise stated or arranged. 

Overseas shipping, prices will vary in accordance with the overall weight and destination. We will inform you of the cost prior to shipping. 

If you require a piece for a specific date, or have any other questions, please get in touch via email on [email protected]

Returns and Refunds Policy:

We hope that all of our customers love the items they have purchased, however, the UK law states that you have a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure/personalised/custom made.

If you wish to return an item you have purchased you must email [email protected] within the 14 days to advise me of your return in order to receive a full refund of any monies paid (except post and packaging), provided the goods are unused, in their original packaging and you have a proof of postage of when you returned them. Once we have confirmed that we have received the package a refund will be made. We cannot be held liable for any package that is not received where no proof of posting was obtained. The cost and safe return of the goods is the responsibility of the customer.

All personalised/made to order/made to size products are non-returnable and non-refundable, however, they can be resized at an additional cost. In this case items must be returned in perfect condition as when they were received (along with proof of posting).

All sale items are non-returnable and non-refundable.

We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn.

For hygiene reasons, we would ask you to refrain from trying on jewellery for pierced ears if you are to return them.

Faulty items should be returned for a refund or replacement, refunds will be made once an item has been received.